---
title: "Season 3, Episode 5: A Little Better than Average All of the Time"
description: "This week we had a great conversation with Shep Hyken, one of our excellent speakers at the show coming up May 8-10 in Las Vegas.
 
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. 
 
His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution and I’ll Be Back. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. 
 
Our conversation today is around just that. How can we make our operations better through the customer experience?"
image: https://ica-sandbox.clockwork.dev/hubfs/Imported_Blog_Media/3-5.png
---

![](https://ica-sandbox.clockwork.dev/hs-fs/hubfs/Imported_Blog_Media/3-5.png?width=400&height=400&name=3-5.png)

# Season 3, Episode 5: A Little Better than Average All of the Time

Admin | April 1, 2023

This week we had a great conversation with Shep Hyken, one of our excellent speakers at the show coming up May 8-10 in Las Vegas.

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution and I’ll Be Back. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.

Our conversation today is around just that. How can we make our operations better through the customer experience?

[More CAR WASH Magazine Podcast ](https://ica-sandbox.clockwork.dev/car-wash-magazine-podcast)

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## Keep reading

[![](https://ica-sandbox.clockwork.dev/hs-fs/hubfs/Imported_Blog_Media/3-32.png?width=400&height=400&name=3-32.png)

### Season 3, Episode 32: Looking Back and Looking Ahead

](https://ica-sandbox.clockwork.dev/car-wash-magazine-podcast/podcast/season-3-episode-32-looking-back-and-looking-ahead)

[![](https://ica-sandbox.clockwork.dev/hs-fs/hubfs/Imported_Blog_Media/3-31.png?width=400&height=400&name=3-31.png)

### Season 3, Episode 31: Keeping and Engaging Today's Wash Workforce

](https://ica-sandbox.clockwork.dev/car-wash-magazine-podcast/podcast/season-3-episode-31-keeping-and-engaging-todays-wash-workforce)

[![](https://ica-sandbox.clockwork.dev/hs-fs/hubfs/Imported_Blog_Media/3-30.png?width=400&height=400&name=3-30.png)

### Season 3, Episode 30: The Great Market Pause with Jeff Pavone

](https://ica-sandbox.clockwork.dev/car-wash-magazine-podcast/podcast/season-3-episode-30-the-great-market-pause)

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