---
title: "Season 2, Episode 17: What is Your Customer Thinking? PART 3"
description: In this Episode of CAR WASH The Podcast, David Begin visits with Bob Klein, Chief Strategy Officer with Blue Chip Worldwide. In this 3-part podcast, David
image: https://ica-sandbox.clockwork.dev/hubfs/Imported_Blog_Media/1-126-Mar-27-2023-01-00-18-2213-PM-Feb-01-2024-02-53-15-3976-PM.png
---

![](https://ica-sandbox.clockwork.dev/hs-fs/hubfs/Imported_Blog_Media/1-126-Mar-27-2023-01-00-18-2213-PM-Feb-01-2024-02-53-15-3976-PM.png?width=200&height=200&name=1-126-Mar-27-2023-01-00-18-2213-PM-Feb-01-2024-02-53-15-3976-PM.png)

# Season 2, Episode 17: What is Your Customer Thinking? PART 3

Admin | July 15, 2020

In this Episode of CAR WASH The Podcast, David Begin visits with Bob Klein, Chief Strategy Officer with Blue Chip Worldwide. In this 3-part podcast, David and Bob discuss different aspects of the 2019 ICA Consumer Study. Bob give insights on the data that is useful to owners and operators and specific advice on what they can do to improve their operations. If you are interested in acquiring these reports go to https://www.carwash.org/for-operators/research/car-wash-consumer-study.

[More CAR WASH Magazine Podcast ](https://ica-sandbox.clockwork.dev/car-wash-magazine-podcast)

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## Keep reading

[![](https://ica-sandbox.clockwork.dev/hs-fs/hubfs/Imported_Blog_Media/3-32.png?width=400&height=400&name=3-32.png)

### Season 3, Episode 32: Looking Back and Looking Ahead

](https://ica-sandbox.clockwork.dev/car-wash-magazine-podcast/podcast/season-3-episode-32-looking-back-and-looking-ahead)

[![](https://ica-sandbox.clockwork.dev/hs-fs/hubfs/Imported_Blog_Media/3-31.png?width=400&height=400&name=3-31.png)

### Season 3, Episode 31: Keeping and Engaging Today's Wash Workforce

](https://ica-sandbox.clockwork.dev/car-wash-magazine-podcast/podcast/season-3-episode-31-keeping-and-engaging-todays-wash-workforce)

[![](https://ica-sandbox.clockwork.dev/hs-fs/hubfs/Imported_Blog_Media/3-30.png?width=400&height=400&name=3-30.png)

### Season 3, Episode 30: The Great Market Pause with Jeff Pavone

](https://ica-sandbox.clockwork.dev/car-wash-magazine-podcast/podcast/season-3-episode-30-the-great-market-pause)

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