---
title: Episode 72
description: We're talking customer experience, and how today's consumer is changing, and what you can do to make sure you're keeping them at the center of your business.
---

[CAR WASH Magazine Live Episodes ](https://ica-sandbox.clockwork.dev/car-wash-magazine-live-episodes)

# [Episode 72](https://ica-sandbox.clockwork.dev/car-wash-magazine-live-episodes/car-wash-magazine-live/episode-72)

 Written by [Admin](https://ica-sandbox.clockwork.dev/car-wash-magazine-live-episodes/author/admin) | Aug 20, 2021 4:00:00 AM

This week on CAR WASH Magazine Live™ -

 We've got a fun conversation planned for you this week with one of the scheduled speakers at The Car Wash Show in Las Vegas in November.

 We're talking customer experience, and how today's consumer is changing, and what you can do to make sure you're keeping them at the center of your business.

 Chip R. Bell is a renowned keynote speaker and the author of several award-winning national and international best-selling books on the customer experience. Ranked among the top keynote speakers in the world for seven years running by Global Gurus, Dr. Bell will leave you with the intel you need to move smartly forward with your organization.

 He was a highly decorated infantry unit commander with the elite 82nd Airborne and a guerilla tactics instructor at the U.S. Army Infantry School. Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University.

[View full post](https://ica-sandbox.clockwork.dev/car-wash-magazine-live-episodes/car-wash-magazine-live/episode-72)

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